Shipping policy
Delivery times
Allow 2 to 12 working days between the confirmation of your order and delivery, depending on the product and the destination. The delivery time of each item is shown on its product page. You receive a tracking number as soon as it ships. A customs check may extend the time outside the European Union.
Shipping costs for plush toys
- Mainland France and Monaco, European Union, Switzerland: free, no minimum.
- United States and Canada: €7.
- United Kingdom, overseas territories, Latin America, Asia, Oceania and other countries: €5 under €50, €10 from €50 to €99.99, €15 from €100.
- Africa: €20 under €50, €35 from €50 to €99.99, €45 from €100.
Shipping costs for items shipped from Spain (figures and licensed products whose product page states they ship from Spain)
- Spain and Portugal: €4.50 under €39, free from €39.
- Other European Union countries, including France: €12.90 under €40, €7 from €40 to €68.99, free from €69.
- Iceland, Liechtenstein, Norway: €9.90.
The exact amount is shown at checkout, before you confirm.
Customs duties
Outside the European Union, duties or local taxes may be charged on arrival by the authorities of the destination country. They are not included in the price and are payable by you.
Lost or damaged parcel
Until delivery, your parcel is our responsibility. If it is lost or arrives damaged, write to contact@peluche-kingdom.com: we replace it or refund you, without you having to deal with the carrier.
Returns
You have 14 days after receipt to change your mind: see our withdrawal and returns policy.