FAQs | Peluche Kingdom

ANSWERS TO FREQUENTLY ASKED QUESTIONS

🛍 How to place an order on Plush-kingdom.com?

Very simple ! Simply click on the “ Add to cart ” button from the page of the product you wish to order, and finally click on the “ Proceed to payment ” button.

💳 What payment methods are accepted?

We accept all payments by VISA, Master Card, American Express. You also have the option of paying for your purchases by Paypal or ApplePay.

🔒 Is my information secure?

Perfectly! The safety of our customers is a top priority . For this, all payments are secured by our partners Stripe and Paypal.

🚚 What are your delivery times?

All our orders are dispatched within 24h-48h, Monday to Friday. For information only, delivery times are 5 to 12 working days in general. (on average our packages are delivered in 15 days)

📦 How do I track my package?

Very simply! You can track your package in real time using your order number (delivered by email) from our “ Track my order ” section.

🔙 What is your return policy?

For any problem upon receipt of your package, we offer you the possibility of easily returning your products to our premises by post.

Please review our refund and return policy by clicking here

To make a return, contact us by email at contact@peluche-kingdom.com by inserting “ [RETURN] ” in the subject of the email.

👍 What are your guarantees and terms?

All our products are guaranteed in the event of malfunction upon receipt.

In order to benefit from your guarantee if your product does not work correctly or is damaged upon receipt, contact us by email at contact@peluche-kingdom.com by inserting “ [RETURN] ” in the subject of the email.

☎️ How to contact you quickly?

You can reach us 24 hours a day, 7 days a week by writing to us from our “ Contact ” section.

Our 100% French support team answers you from Monday to Saturday from 9 a.m. to 5 p.m. non-stop.