FAQs | Kingdom® Plush

We make every effort to ensure that you receive your order as quickly as possible, without compromising the quality of the items you will receive.

We will process your order within 24 hours on business days. It will then be shipped depending on the availability of items within a maximum of 72 hours. After this process, it takes about 10 to 15 delivery days for your order to arrive at your doorstep.

In total, delivery times are between 1 and 4 weeks (on average between 10 and 15 days) for the whole of Europe and are provided by your local post office. Once the order has been dispatched, the delivery service is solely responsible for it.

You can track the progress of your order by clicking on the following link: Parcel Tracking .

We have decided to apply free delivery in Metropolitan France!

We also ship our products worldwide. Outside mainland France, the delivery costs are therefore specific to each destination.

If you are lucky enough to have a discount code, you can use it when ordering. To do this, it's simple: Add the products you want to order to the basket. Then go to the basket and click on “PROCEED TO PAYMENT”.

- If you use a computer , on the right of your screen, you have a “discount code” box. All you have to do is insert your code and click on “Apply”.

- If you are using a telephone , you will see “Display order summary” written at the top of the page on a banner. Click on it. This banner will unfold and you will see the “discount code” box appear. Enter your code then click on the arrow.

If you encounter any other problems, please do not hesitate to contact us.

Please note that tracking information may be displayed 2-5 days after it is updated. Therefore, if you cannot find tracking information on your package, please try one to five days later.

As our products are stored in different international warehouses (United States, Canada, China and France), it is possible that you will receive part of your order in advance depending on the stocks available in each warehouse. To help you receive your order faster, orders containing multiple items may be shipped individually, so you may receive one item before the next.

Don't be worried if you don't receive all your items at the same time, the others will arrive shortly. If you do not receive all of your purchases within 30 business days, please contact us to review your shipment.

It is possible that a delay is possible for various reasons. Once the order has been dispatched, the deliverer is solely responsible for it. We therefore advise you to wait a few more days. If your order has been dispatched for more than 5 weeks, contact us with your order number, we will launch an investigation and get back to you within 48 hours.

If you have subscribed to our secure delivery, Peluche Kingdom® takes care of the disputes for you! The satisfaction of our customers is our priority. We take full responsibility and all you have to do is contact us. If your package has had a problem with the Post Office, is lost, broken or destroyed, we will immediately send you a new package at our expense. Do not hesitate to contact us , our team will do their best to meet your expectations.

Your shipment may be delayed for several reasons. Common delays can be due to, for example, weather incidents, customs or postal delays. Our software can also make mistakes and forget to send you an email when your order is dispatched. So you have nothing to worry about, your order will soon be shipped or has already been shipped.

Your parcels will arrive in your mailbox at the times of your local post office. If your package is too large, it will be delivered to you personally.

If you are not present at the time of delivery, a transit advice note will be left, and you can pick up your package at the nearest post office. As our products are stored in different warehouses, if your order contains several items, you may receive part of your order in advance.

Deliveries to overseas France (DOM-TOM) are generally longer (up to 2 months from the day of the order) in order to remain financially accessible. An additional cost for delivery will be requested for the following DOM-TOMs:

-Guadeloupe

- Guyana

- The meeting

-Martinique

- Mayotte

- New Caledonia

- Saint Barthélemy

- Saint Pierre and Miquelon

- Saint-Martin

- Wallis and futuna

- French Polynesia

Absolutely, we ship our stuffed animals worldwide. Please note that delivery charges may apply depending on the destination country.

If you wish to return your item or exchange it, we invite you to consult our return and refund policy and then contact us.

Our items undergo very strict quality controls before each shipment.

However, if your products have any manufacturing defect or any trace of damage, send us a photo or video that can clearly show the problem of the product to contact@peluche-kingdom.com along with your order number. To be eligible for a return, your item must be unused and in the same condition that you received it.

Unfortunately, please note that we cannot make changes to your order until a few hours after your purchase. If you would like to change anything in your order, please contact us within 5 hours of placing your order. If the order has already been shipped, we can no longer make changes to your order.

It is quite possible to cancel your order! However, whether the order is shipped or not, the cancellation fee is 40% of the purchase price.

Do not hesitate to contact us, our team will do their best to meet your needs!

We accept Visa and Mastercard bank cards. Checks and PayPal transfers are not accepted.

Your bank details or your credit card information will not be communicated to us. All payments are protected by our SSL encrypted payment processor.

Absolutely, our shop is completely secure and we have an SSL encryption system to protect your personal and confidential data. When paying, we used Stripe's secure payment system via 3D secure.

The "HTTPS" present in the URLs of our store testifies to the quality of our services. HTTPS is the variant of "http" secured by the use of SSL/TLS protocols. HTTPS is used to protect the financial transactions of merchant sites. As e-merchants, we are aware that the use of SSL is becoming essential nowadays. This is the best way to protect your data and protect yourself against any hacker or identity theft.

Visually, the SSL certificate is represented by a padlock that appears in the URL bar of the web browser. It is also represented by an "s" which means "secure" and which is added to the "http" protocol on the website in the address bar.

Would you like to know more about us ?

Don't hesitate to take a look at our “ Who are we? ”.

Simply choose the items you like and click the " ADD TO CART " button, start over for each item, then go to your shopping cart located at the top right of your screen.

Once you have arrived on your basket, follow the steps to complete your order until payment . We will prepare it and send you an order confirmation email. After completing these steps, wait for your order to arrive at your doorstep. It's as simple as that ;)

We also offer you the option of creating an account to make the process even easier.

The reviews of our customers with a "Verified" badge are the reviews that customers have submitted through our new review collection application, which has been able to verify that the reviews have indeed come from customers who have purchased the product in question.

Reviews that don't have this badge are reviews that we imported from the old app we used to collect reviews. So the new platform we are using could not verify this.

No. Except in exceptional cases, we only accept one and only one discount code per order.

Peluche Kingdom® ships its products worldwide legally. However, the buyer is responsible for their country's import taxes, we are not responsible.

If you would like to order in bulk, email our team at contact@peluche-kingdom.com .