Shipping Policy

Shipping costs

Shipping is free, with no minimum order, to France and Monaco, all European Union countries, Switzerland, the United States and Canada.

For all other destinations, including the United Kingdom, shipping is charged according to the order value : €5 below €50, €10 from €50 to €99.99, and €15 from €100. The exact amount is shown at checkout, before you confirm anything.

Delivery times

Our plush toys ship from our partner workshops. Please allow 5 to 12 working days from the moment your order is confirmed. A customs inspection may extend this time.

This is an honest estimate, not a contractual commitment : it varies with the destination, customs checks and busy periods. You receive a tracking number as soon as your parcel ships.

Tracking and delivery

You get a confirmation email when you order, then a second one with the tracking link when the parcel leaves. If tracking stops updating for several days, write to contact@peluche-kingdom.com and we will open an enquiry with the carrier.

Lost, damaged or undelivered parcels

Until your order is actually delivered, it remains our responsibility. If your parcel is lost or arrives damaged, we replace it or refund you. You do not have to deal with the carrier yourself.

Customs duties

For deliveries outside the European Union, customs duties or local taxes may apply when the parcel enters your country. They are set by your own authorities, are not included in the displayed price, and are payable by you.

Returns

You have 14 days from delivery to change your mind. The details are in our return and refund policy.

Any questions ? contact@peluche-kingdom.com